Try Heyfriendz risk free with our 7-day free trial!

HeyFriendz Logo
Family Profiles
Family Profiles

Frequently asked questions

For any unanswered questions, reach out to our support team via contact us page or email. We'll respond with-in a day to assist you.

Absolutely! HeyFriendz is COPPA-compliant with strict content filters. Every interaction is monitored and age-appropriate. We use advanced AI safety measures, and you have complete parental control over all content and features. No ads, no unsafe content, and no data sharing with third parties.
We build experiences for early learners through tweens. The platform adapts to every stage, so stories, games, and activities stay fun whether your child is 3 or 10 years old.
Our story engine blends structured silliness with educational beats. Parents pick themes, and the AI narrates adventures that layer in vocabulary, empathy cues, and creative prompts so every tale feels fresh.
Yes—you customize curated playlists, lock in preferred genres, limit reactions, and approve new characters. Push the parental control slider once and every session honors that setup.
PlayBuddy is the virtual companion who hosts guided play, creative tasks, and friendly check-ins. It balances structured content with playful improvisation, keeping kids engaged without sacrificing safety.
The core storytelling and journaling tools work offline once content is downloaded. Online-only features such as live reactions and updates resume when the device reconnects.
We offer a free starter experience and a single premium plan that unlocks unlimited stories, themed bundles, and PlayBuddy missions. Transparent pricing means no hidden fees or surprise charges.
Yes. Create individual profiles so every child has a tailored avatar, favorite themes, and progress history—all managed under one parent dashboard.
PlayBuddy gently deflects any personal info requests, reminding kids we can't share that kind of detail. You also receive a notification so you can reinforce the lesson together.
Absolutely. Cancel in your account settings and you keep premium access until the end of the billing cycle—no hoops, no penalties.